Mon - Fri 7:30 am to 5:30 pm • Saturday by appointment only
Will the parts be ordered before I drop off my car for repair?
Absolutely. We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop off a couple of days later unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.
If my vehicle's frame is damaged, is it a total loss?
No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state of the art computer measuring system , can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Can you match the paint color?
Today's modern factory finishes incorporate multiple layers of
highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Can I get other service work done on my vehicle while it it in the body shop?
Yes. Just let your advisor know what other work you would like done so that he/she can make the necessary arrangements.
How long will the repairs take?
Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics.
Can I get a ride home when I drop off my car?
Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery serivce.
How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
How will I know when my car is done?
You will be notified when your vehicle is ready to be picked up. You can also check this website. You will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. Feel free to call or email your advisor during the repair process if you have questions or concerns.
Is there a warranty on the repairs to my vehicle?
Yes. We warranty our repairs as long as you own your car. Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies
determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure aboutyour deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
Can you save me my deductible?
No...and neither can any other honest facility. Your Insurance policy is a contract between you and your Insurance carrier. It specifically outlines what is covered by insurance and what is going to be your financial responsibility. Falsely manipulating an insurance claim to advance one party's interest is unethical and in many cases it is illegal. There may be legitimate ways to reduce your cost, such as appearance allowances or "cashing out" and declining some portion of the repair. We suggest that you consult your insurance company for details. Be wary of a repair shop that offers to "cover your deductible" as this is illegal!
Who do I pay a deductible to?
If your deductible is not waived, it will be your respoinsibility to pay us when you pick up your vehicle. If you are not sure about your deductible, you can call your agent and he/she can tell you whether your insurance company has waived it or not.
What forms of payment do you accept?
We accept Visa, Master Card, Checks and Cash. The most convenient payment is by credit card.
What are Betterment Charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are prorated based on actural miles on your vehicle.
Can I wash My car?
Do
Wash the vehicle by hand with cool water and a very mild car wash solution. Use a soft cloth or sponge. Always use clean fresh water and wash it in the shade.
Don't
Do not use a commercial car wash. Stiff brushes or sponges could mar the finish. Do not dry wipe. Do not drive on gravel, the fresh paint can easily chip Do not park under trees, bird droppings are acidic and can damage the fresh paint. Sap can also damage the paint Do not wax or polish, this can obstruct the drying and hardening process.
After painting and applying a clear coat we bake the paint to give your vehicle's paint durablity and a high gloss that will last for your its lifetime. The paint is then inspectd and buffed to meet our high quality standards.
