What are your hours of operation?

  • Mon - Fri 7:30 am to 5:30 pm
  • Saturday by appointment only

Will the parts be ordered before I drop off my car for repair?

  • Absolutely. We generally order your vehicle's parts at the time that
    we write the estimate and schedule your vehicle for drop off a
    couple of days later unless your vehicle is found unsafe to drive,
    then we would help you arrange for a rental vehicle as soon as
    possible. This enables us to provide quicker turnaround time

If my vehicle's frame is damaged, is it a total loss?

  • No. A car is a total loss only when the price of repairs exceeds the
    insurance company's determined value of your vehicle. Nowadays,
    most cars are built using unibody (frame and body as one)
    construction. Our highly skilled technicians, with the aid of our
    state of the art computer measuring system , can return your
    vehicle to its original factory specifications. If it is determined that
    the frame section is bent beyond repair, that section can simply be
    replaced.

Can you match the paint color?

  • Today's modern factory finishes incorporate multiple layers of
    highly specialized paints. We have made a major investment in the
    finest paint system available and constantly upgrades its technology
    and equipment to ensure that each vehicle's paint matches. We
    take special pride in our ability to match factory finishes as the
    final step in the restoration process.

Can I get other service work done on my vehicle while it it in the body
shop?

  • Yes. Just let your advisor know what other work you would like
    done so that he or she can make the necessary arrangements.

How long will the repairs take?

  • Your advisor can give you an estimate of the time it will take to
    complete the repairs to your vehicle.  Be sure to check with your
    advisor for the specifics on your vehicle

Can I get a ride home when I drop off my car?

  • Yes, we would be happy to provide this service to you. We want
    each customer's visit to be a positive experience and will work
    diligently towards that goal.  We provide a pickup and delivery
    service.

How can I get a rental car?

  • If you need a rental car, we can help you make the necessary
    arrangements. Insurance companies will only pay for a rental car if
    you have that option on your policy or if you are the claimant.  
    Check your policy and/or call your insurance company to find out
    if you have rental coverage and what your specific limitations are.


How will I know when my car is done?

  • You will be notified when your vehicle is ready to be picked up.
    You can also check this website. You will see a message next to the
    last picture of your vehicle telling you that your vehicle is ready to
    be picked up. Feel free to call or email your advisor during the
    repair process if you have questions or concerns.

Is there a warranty on the repairs to my vehicle?

  • Yes. We guarantee all repairs with a Lifetime Warranty.

Do I have to pay a deductible?

  • The amount of deductible that you will be responsible for is
    determined by your insurance policy.  If you carry broad collision,
    and you were not at fault, your insurance company most likely will
    waive your deductible. Insurance companies determine fault by
    your account of the accident when you make the claim, and by
    reviewing the accident report filed with the police department. If
    you aren't sure about your deductible, you can call your agent and
    he can tell you whether your insurance company has waived your
    deductible or whether you will be responsible to pay this when you
    pick up your vehicle.

Who do I pay a deductible to?

  • If your deductible is not waived, it will be your responsibility to
    pay us when you pick up your vehicle. If you aren't sure about
    your deductible, you can call your agent and he can tell you
    whether your insurance company has waived your deductible or
    whether it will be your responsibility

What forms of payment do you accept?

  • The easiest and most convenient way to pay for your portion of the
    repairs to your vehicle is with a major credit card. We accept Visa,
    Master Card.  Of course, cash and checks are always welcome.

What are Betterment Charges?

  • Parts that wear out and need replacement with time and use (i.e.,
    tires, batteries, and suspension parts) are commonly subject to
    betterment charges when they are replaced during the repair
    process. These betterment charges are determined by your
    insurance company and are prorated based on actual miles on your
    vehicle.

Can I wash My car?

  • DO · Wash the vehicle by hand with cool water and a very mild
    car wash solution using a soft cloth or sponge. · Always use clean
    fresh water. · Wash your vehicle in the shade

  • DON'T · Do not use a commercial car wash. Stiff brushes or
    sponges could mar the finish and damage the surface. · Do not "dry
    wipe" your vehicle. Dry wiping can scratch the finish. · Do not drive
    on gravel roads. Chipping the finish is easily done in the first 30
    days. · Avoid parking under trees and utility lines which are likely
    to attract birds. Bird droppings have a high acid content and will
    damage a freshly painted surface. Also, tree sap can mar or spot a
    freshly painted surface. · Do not spill gasoline, oil, antifreeze,
    transmission fluid, or windshield solvent on the new finish. · Do not
    scrape ice or snow from the newly painted surface.

  • DON'T · Do not wax or polish the vehicle. This will allow the
    finish to dry and harden completely. After painting and  applying
    clear coat, your vehicle is baked to give the paint durability and a
    high gloss that will last for the life of your vehicle. Your vehicle's
    paint is then inspected and buffed to meet our quality standard.