What are your hours of operation?

  • Mon - Fri 7:30 am to 5:30 pm
  • Saturday by appointment only

Will the parts be ordered before I drop off my car for repair?

  • Absolutely. We generally order your vehicle's parts at the time that we write the
    estimate and schedule your vehicle for drop off a couple of days later unless your
    vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as
    soon as possible. This enables us to provide quicker turnaround time

If my vehicle's frame is damaged, is it a total loss?

  • No. A car is a total loss only when the price of repairs exceeds the insurance
    company's determined value of your vehicle. Nowadays, most cars are built using
    unibody (frame and body as one) construction. Our highly skilled technicians, with the
    aid of our state of the art computer measuring system , can return your vehicle to its
    original factory specifications. If it is determined that the frame section is bent beyond
    repair, that section can simply be replaced.

Can you match the paint color?

  • Today's modern factory finishes incorporate multiple layers of highly specialized
    paints. We have made a major investment in the finest paint system available and
    constantly upgrades its technology and equipment to ensure that each vehicle's paint
    matches. We take special pride in our ability to match factory finishes as the final step
    in the restoration process.

Can I get other service work done on my vehicle while it it in the body shop?

  • Yes. Just let your advisor know what other work you would like done so that he or she
    can make the necessary arrangements.

How long will the repairs take?

  • Your advisor can give you an estimate of the time it will take to complete the repairs to
    your vehicle.  Be sure to check with your advisor for the specifics on your vehicle

Can I get a ride home when I drop off my car?

  • Yes, we would be happy to provide this service to you. We want each customer's visit
    to be a positive experience and will work diligently towards that goal.  We provide a
    pickup and delivery service.

How can I get a rental car?

  • If you need a rental car, we can help you make the necessary arrangements. Insurance
    companies will only pay for a rental car if you have that option on your policy or if you
    are the claimant.  Check your policy and/or call your insurance company to find out if
    you have rental coverage and what your specific limitations are.


How will I know when my car is done?

  • You will be notified when your vehicle is ready to be picked up. You can also check
    this website. You will see a message next to the last picture of your vehicle telling you
    that your vehicle is ready to be picked up. Feel free to call or email your advisor during
    the repair process if you have questions or concerns.

Is there a warranty on the repairs to my vehicle?

  • Yes. We guarantee all repairs with a Lifetime Warranty.

Do I have to pay a deductible?

  • The amount of deductible that you will be responsible for is determined by your
    insurance policy.  If you carry broad collision, and you were not at fault, your
    insurance company most likely will waive your deductible. Insurance companies
    determine fault by your account of the accident when you make the claim, and by
    reviewing the accident report filed with the police department. If you aren't sure about
    your deductible, you can call your agent and he can tell you whether your insurance
    company has waived your deductible or whether you will be responsible to pay this
    when you pick up your vehicle.


Can you save me my deductible?

  • No...and neither can any other honest facility. Your Insurance policy is a contract
    between you and your Insurance carrier. It specifically outlines what is covered by
    insurance and what is going to be your financial responsibility. Falsely manipulating
    an insurance claim to advance one party's interest is unethical and in many cases it is
    illegal. There may be legitimate ways to reduce your cost,such as appearance
    allowances or "cashing out" and declining some portion of the repair. We suggest that
    you consult your insurance company for details. Be wary of a repair shop that offers
    to "cover your deductible" as this is illegal!

Who do I pay a deductible to?

  • If your deductible is not waived, it will be your responsibility to pay us when you pick
    up your vehicle. If you aren't sure about your deductible, you can call your agent and
    he can tell you whether your insurance company has waived your deductible or
    whether it will be your responsibility

What forms of payment do you accept?

  • The easiest and most convenient way to pay for your portion of the repairs to your
    vehicle is with a major credit card. We accept Visa, Master Card.  Of course, cash and
    checks are always welcome.

What are Betterment Charges?

  • Parts that wear out and need replacement with time and use (i.e., tires, batteries, and
    suspension parts) are commonly subject to betterment charges when they are
    replaced during the repair process. These betterment charges are determined by your
    insurance company and are prorated based on actual miles on your vehicle.

Can I wash My car?

  • DO · Wash the vehicle by hand with cool water and a very mild car wash solution using
    a soft cloth or sponge. · Always use clean fresh water. · Wash your vehicle in the
    shade

  • DON'T · Do not use a commercial car wash. Stiff brushes or sponges could mar the
    finish and damage the surface. · Do not "dry wipe" your vehicle. Dry wiping can
    scratch the finish. · Do not drive on gravel roads. Chipping the finish is easily done in
    the first 30 days. · Avoid parking under trees and utility lines which are likely to attract
    birds. Bird droppings have a high acid content and will damage a freshly painted
    surface. Also, tree sap can mar or spot a freshly painted surface. · Do not spill
    gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. ·
    Do not scrape ice or snow from the newly painted surface.

  • DON'T · Do not wax or polish the vehicle. This will allow the finish to dry and harden
    completely. After painting and  applying clear coat, your vehicle is baked to give the
    paint durability and a high gloss that will last for the life of your vehicle. Your vehicle's
    paint is then inspected and buffed to meet our quality standard.